Privacy Policy

1Who we are

Primeguage Solutions Limited is a technology, advisory and consultancy firm that provides revenue & payment management systems, enterprise technology consulting, and data-centric products and services to government and private sector organisations across Africa. Our principal office is at No. 31 Adamu Ciroma Crescent, Jabi, Abuja.

This Notice explains how Primeguage Solutions Limited (“Primeguage”, “we”, “us”) collects, uses, shares and protects personal information, including through this website, primeguage.co. We are the data controller for the personal information described here.

2To whom this Notice is addressed

This Notice applies to the personal information of the following categories of individuals:

• Clients, customers and their authorised contacts
• Prospective clients and enquirers (including demo and trial users)
• Job applicants and recruitment candidates
• Suppliers, vendors and their contacts
• Website and product visitors, event attendees and other stakeholders
• Individuals captured during service delivery (e.g., where Primeguage systems process third-party data)

(We collect, store and process information only where permitted under the Nigeria Data Protection Act 2023 (“NDPA”) and other applicable laws.)

3What personal information we collect

We collect only information reasonably necessary for the purposes described in Section 5. Types of information we commonly process include:

• Identity & contact data: name, business email, phone number, job title, organisation, CCTV footage and postal address.
• Transaction & service data: billing, tax payment history and payment details.
• Technical & website data: IP address, device identifiers, browser and connection data, referral URLs, pages visited and standard web log data.
• Communications: messages, correspondence and notes from support or payment interactions.
• Sensitive data: where required for legitimate service reasons (e.g., limited verification or compliance checks) we will only process special categories of data with appropriate legal basis and safeguards.

4How we collect personal information

We collect personal information:

• directly from you (e.g., via contact forms, demo requests, account registration, email, telephone, in-person meetings);
• indirectly from our clients, partners, publicly available sources and trusted third parties; and
• automatically through cookies and similar technologies when you visit our websites or use our products.

4.1 Forms and features on this website

These are the places on primeguage.co where you can give us information, and what happens to it:

Emails are sent through Postmark, our email delivery provider, which processes your email address and the message on our behalf. Please do not include sensitive information in free-text fields.

4.2 Live chat

The chat button on every page opens an automated assistant that answers common questions about Primeguage from the content of this website. Those answers are produced in your browser, and what you type to the assistant is not sent to us or stored unless you ask to speak to our team.

If the assistant cannot help and you choose to send your question to our team, we save your name, email, optional phone number, your question, the page you were on and the recent messages from that chat in Cloud Firestore, so that our staff can read and answer it in a private admin inbox. Only authorised Primeguage staff can list or open conversations; your conversation is reachable only through a private link held in your browser and the link we email you. While the chat window is open, a “last seen” time is updated so that we do not email you an answer you have already seen on screen. We use this information only to answer your question, and we may keep the conversation for as long as needed to follow up and for our records, then delete it. You can ask us to delete your conversation at any time (see Section 11).

5Purposes of processing and lawful bases

We process personal data for clearly-stated purposes, including:

• delivering services, software and support and performing contractual obligations;
• processing demo requests, enquiries, invoices and tax payments;
• maintaining and improving our products, analytics and security;
• communicating product updates, transactional messages and legal notices;
• complying with legal, regulatory and audit obligations; and
• preventing fraud and protecting the safety and security of our systems and customers.

We rely on one or more NDPA-authorised lawful bases for processing, including: performance of a contract, legal obligations (e.g. for tax payment), legitimate interests (where balanced against your rights), and your consent (for optional activities such as newsletter subscriptions and non-essential cookies).

6Cookies and tracking technologies

We use session cookies and similar technologies to enable site functionality, analyze usage and improve user experience. Categories include strictly necessary, performance/analytics, and functionality cookies. Where required, we obtain consent for non-essential cookies and provide tools to manage cookie preferences.

6.1 What this website stores on your device

6.2 Analytics (only with your consent)

On our home page we use Microsoft Clarity, an analytics service from Microsoft Corporation. It helps us understand how visitors use the page (for example clicks, scrolling and which sections are read) so we can improve it, and it may create anonymised session replays and heatmaps. It loads only if you choose “Accept all” in our cookie banner. If you choose “Essential only”, Clarity is not loaded and no analytics cookies are set. You can change your choice at any time using Cookie settings in the footer of every page. Microsoft’s own privacy statement is available at privacy.microsoft.com.

6.3 Language translation (only when you choose it)

The language menu in the navigation lets you read this website in French, Arabic, Spanish, Hausa, Igbo, Yoruba, German or Portuguese. Translation is provided by Google Website Translator. It is loaded only when you choose a language other than English; the text of the page you are viewing is then sent to Google to be translated, and Google may set its own cookies. Translations are automatic and may contain errors: the English text is the reference version, including for this Notice.

6.4 Files loaded from other providers

To display this website, your browser fetches some files from third-party servers: fonts from Google Fonts, scripts and styles from Cloudflare (cdnjs) and jQuery, and the Google Firebase software that powers our forms. When your browser requests these files, those providers receive technical data such as your IP address and browser type. This is necessary for the site to work, and these providers handle that data under their own privacy terms.

6.5 Anonymous visit counter

To know roughly how many people visit the website, each browser tab that opens the site adds one to a daily total kept in Google Firebase (a single number per day, for example “412 visits on 19 September”). We do not record who you are, your IP address, which pages you view, your device or any identifier, and no cookie is used: the only thing kept in your browser is the session entry pgVisit listed above, which is removed when you close the tab. Because the counter holds no personal data it is separate from the optional analytics in Section 6.2 and does not depend on your cookie choice. The daily totals are shown only to authorised staff in our admin dashboard.

7Sharing and disclosure

We do not sell personal data. We may disclose personal information to:

• Internal teams on a strict need-to-know basis (e.g., operations, support, billing, compliance);
• Service providers and processors acting on our behalf (e.g., cloud hosting, payment processors, CRM, analytics and security vendors) under contracts and Data Processing Agreements requiring NDPA-aligned safeguards;
• Authorities or third parties where required by law, regulation or to protect legal rights (e.g., fraud investigations, court orders); and
• Business transfers: in the event of a merger, sale or reorganisation, personal data may be transferred subject to assurances that privacy protections continue to apply.

All processors are required to maintain confidentiality and to implement appropriate technical and organisational safeguards.

For this website, our main service providers are Google (Firebase data storage, Fonts and, if you choose it, Translate), Postmark (email delivery), Microsoft (Clarity analytics, if you consent) and Cloudflare (script delivery).

8International transfers

Where we transfer personal data outside Nigeria (for example, to cloud providers or global service vendors), we will implement appropriate safeguards required under the NDPA such as transfers to jurisdictions with adequate protections, standard contractual clauses, binding corporate rules or obtaining explicit informed consent and we will document such transfers.

Several of the providers named in Section 7 operate servers outside Nigeria, for example in the United States or the European Union. Information you submit through this website may therefore be processed there.

9Data retention

We retain personal data only as long as necessary for the purposes for which it was collected, or to meet legal, tax or accounting obligations. Retention periods depend on the data category and purpose (for example, payroll and statutory records are kept in line with applicable law and practice).

10Security

We implement industry-standard technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Measures include restricted access controls, encrypted transmission (TLS/SSL), secure hosting practices, regular vulnerability assessments and logging of access to sensitive systems.

11Your rights

Under the NDPA you have rights, including:

• right to be informed
• right of access
• right to rectification
• right to erasure (where applicable)
• right to object
• right to data portability
• rights relating to automated decision-making

To exercise any right, you must provide a verifiable request and proof of identity to info@primeguage.co. We will process requests in accordance with NDPA timelines and requirements.

Where we rely on your consent (for example for analytics), you may withdraw it at any time using Cookie settings in the footer, without affecting processing that took place before you withdrew it.

12Changes to this Notice

We may update this Notice to reflect changes in our business, legal requirements or practices. Material changes will be notified on our website. Minor updates will take effect when published.

This version was last updated on 19 September 2026.

13Contact us and complaints

If you have a question about this Notice or want to exercise your rights, please contact us:

If you are not satisfied with how we handle your personal information, you also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.